FAQ

  Where are you located?

Gateway Animal Hospital is located at 6909 Norwood Avenue, Jacksonville, FL 32208

What services do you offer?

At this time our clinic is strictly a vaccine only clinic

What are your hours of operation?

We are open Monday through Saturday from 9:00 a.m. to 1:30 p.m.

Do you take walk-ins?

At this time, we are strictly appointment only. Walk-ins will not be accepted

Do you accept pet insurance?

We do not accept pet insurance at this time; We do accept cash, credit/debit, apple/google pay. 

Do I need to fill out a form for my first appointment ?

Yes! To make your first appointment as easy as possible, please fill out the new patient form ahead of your appointment and bring it with you. We also ask you bring previous records if you are a new client

Can I get my pet(s) records?

We keep medical records and vaccine records up to 3 yrs after a visit. Records older than 3 years are deleted. If you wish to get your pet(s) records, we have the ability to email them or you can walk in and for $5 we can print the entire record for you.

Do you offer pet sitting/boarding?

We do not offer boarding or pet sitting services

Where should I go for an emergency of my pet?

Please call either Capital Veterinary Specialists at (904) 647-7481 or Blue Pearl Pet Hospital at (904) 278-0287.

My pet recently passed away. Where can I take them?

Losing a pet is never easy but the Jacksonville Pet Crematory works to celebrate your pet with dignity and compassion. They provide a range of services from cremations to memorial videos and can be reached at (904) 731-3868.

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